Return Policy

RETURNS FOR ALL ITEMS

Our policy lasts 14 days for shipped orders(from delivery date) for store credit only. This issuing of store credit will be in the form of an e-gift card. Customers shall receive this e-card no later than 2 business days after we receive the product back at warehouse. We do not offer money back. If the 14 days have gone by since your purchase, unfortunately we can not offer you a return. So NO REFUNDS after that fact.

To be eligible for a return your item must be unused and in the same condition that you received it. It MUST HAVE TAGS ATTACHED. It must also be in the original packaging and follow the guidelines.

Several types of goods are NOT eligible for being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

OTHER NON-RETURNABLE ITEMS:

  • Items using discounted promo codes
  • All Swimwear is FINAL sale.
  • WHITE clothing are FINAL sale.
  • Bodysuits are FINAL sale.
  • ACCESSORIES/JEWELRY are FINAL sale.
  • All items on SALE are FINAL sale.
  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase. All returns that require shipping is at the expense of the customer for both ways to and from warehouse.

Please do not send your purchase back to the manufacturer.

All returns are FINAL SALE.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will need to process the return. They will the be the person who receives the credit in the form of a gift certificate via email and can forward or personally give to you.



Return Instructions:

To return your product, you should email your request to hello@kailaivy.com



We DO NOT provide return labels

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please include invoice (receipt) inside the package.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations:

We are unable to cancel any orders for money back. If you would like store credit for an order you must contact the warehouse as soon possible before it is shipped out. Our team works very hard to process orders as quickly as possible to ensure you receive your package on time. Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled.